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Terms and conditions


Post and Packaging

Postage and packaging is included with your order. All items are delivered by Royal Mail Special Delivery (UK) which includes insurance for the item until it is safely delivered to you. Royal Mail will require a signature on receipt of delivery.

Delivery

When your order has been received I will email to inform you of the delivery date. If the item is in stock you should receive the package within 5 working days (UK). All the work is handmade and so if an item is out of stock or is a special order please allow 2-4 weeks for delivery. 

Returns

I will accept undamaged returned items within 14 days of delivery. It is your responsibility until it reaches me and so for your own protection I would recommend that the item is returned in its original packaging and by Royal Mail Special Delivery

*Enamel

Enamel is a type of glass and must be treated with some care. It will be damaged if dropped on a hard surface. Any piece can be repaired but there will be a charge.